TQM Certification

Total quality management programs facilitate quality management or quality control, compliance management, risk assessment, document control and any other component of total quality that contributes to the control, quality and validity of a product or service. A total quality management program under a single platform can dramatically streamline a company's procedures and increase profitability.

Total Quality Management (TQM) is a comprehensive and regulated approach to organizational management that looks for to improve the quality of products and services through ongoing modifications in response to continuous comment. TQM requirements may be well-defined separately for a particular organization or may be in obedience to established standards, such as the International Organization for Standardization's ISO 9000 series. TQM can be applied to any type of organization; it originated in the manufacturing sector and has since been adapted for use in almost every type of organization supposable, including schools, highway maintenance, hotel management, and churches. As a current concentration of e-business, TQM is based on quality management from the client's point of view.

TQM is only one of many acronyms used to label management systems that focus on quality. Other acronyms include CQI (continuous quality improvement), SQC (statistical quality control), QFD (quality function deployment), QIDW (quality in daily work), TQC (total quality control), etc. Like many of these other systems, TQM offers a framework for implementing effective quality and productivity initiatives that can growth the profitability and competitiveness of organizations.

Principles of Total Quality Management

Quality must be achieved.

Quality improvements must be continuous and on going.

Quality is a long-term investment.

It’s the processes, not people, who are the basic problem.

Every employee is responsible for maintaining quality in the organization.

Don’t treat signs, look for the treatment.

Quality must be quantifiable.


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